支持，真正获得帮助的途径

亲爱的 RWANFTFI 社区！

关于支持，我们想简单说几句，因为我们收到了很多问题，希望坦诚地告诉大家目前的情况。

首先是实际操作部分。我们已添加官方支持联系方式，可在网站的支持 栏目中找到，我们也在此直接列出，以避免任何混淆：

📧 [email protected] 💬 Telegram: @RWANFTFIDOTCOM

这是仅有的两个渠道。如果有消息来自其他任何地方并声称是我们，那就不是我们。

现在说说实话。

我们知道目前的支持流程并不完善，我们看到了这一点。改进后的支持系统正在建设中（我们是认真的，不是加密圈那种

Before you write to us, open the White Paper.

We're not saying that to push you off. We're saying it because we genuinely sat down and broke down 99% of the questions people ask in there. NFT levels, marketing structure, DA mechanics, mining cycles, lending, balances, fees, frozen balance, autobuy, all of it. The White Paper isn't a marketing brochure. It's the actual documentation, written so you can find the answer in two minutes instead of waiting in a queue.

So when should you actually contact support?

Use the support channels for serious things. Critical bugs that block you from using the platform. Account security issues. Anything where something's genuinely broken or you suspect your account is compromised. That's what the team is there for, and that's where we can actually help fast.

For everything else (how does this feature work, how do I do X, what does Y mean) the White Paper will get you there quicker than we can.

One more thing, and this one matters.

The administration never writes first. Never.

Not on Telegram. Not on Instagram. Not in DMs on X. Not in your inbox out of nowhere. If somebody messages you first claiming to be from RWANFTFI, offering help, asking for your seed phrase, asking you to "verify" your wallet, sending you a link to "claim a reward", it's a scam. Every single time.

Always double-check our contacts against the official ones on rwanftfi.com. The Support section on the site is the source of truth. If something looks off, trust your instinct and verify.

We're building this together, and we'll keep upgrading the support experience as we go. Thanks for the patience while the proper system gets built.

Stay safe. Read the docs. Verify the source.